If you look after someone, we can help

We will work with you, health and social care providers, as well as colleagues in other charities across Wiltshire to find the support that’s right for you.  Our support workers will work alongside you to build on the positives, help improve your wellbeing, and build a positive future for you and the person you care for.

First things first

You need to register with us. Once you have done that we can help with:

  • Information, advice and signposting to support services
  • Free courses to help you in your caring role
  • Pampering and complementary therapy sessions
  • Friendly support groups and carer cafes
  • Opportunities to get involved and shape services
  • Help for up to 18mths after your loved one has died
  • A newsletter, what’s on guide, Facebook pages and a monthly e-newsletter to keep you connected with news. what’s on locally and information on services and support available.

The easiest way to register with us is by doing it online. You can do this via the home page and clicking on the pink REGISTER button. Alternatively you can call us on 0800 181 4118.

Once you are registered with us we will contact you to talk about your situation. This will help us to work out what can be done to make life easier for you. We can have this conversation over the phone, face to face, at your GP surgery  – anywhere that’s right for you.

If you haven’t already, don’t forget to register with your GP as a carer. Many offer free health checks and carer clinics.

To find out more on how to access care and support in Wiltshire, visit Your Care Your Support Wiltshire website 

Download a copy of the Wiltshire Carers Handbook here.

Read the Carers UK Looking After Someone Guide to give you the full picture of the practical and financial support available.


Accessing the information you need

If you require any of the information here in larger print, or an alternative language please get in touch.



Young Adult Carers 

Are you aged between 18 and 25 and looking after someone who couldn’t manage without your help? It could be your mum, dad, sister or grandfather. It could be a few hours a week or 24/7.

Our Young Adult Carer team are here to support you.  With advice on everything from accessing help in your caring role, to getting to college/University or learning new skills to find a job.

For information, support and features that are relevant to you visit our new Young Adult Carer website YACbook.

What’s it like being a Young Adult Carer? Read Hannah’s story here.

We also have a Young Adult Carer Facebook page.  Like our page to link in with others and to find out what we’re up to.


For free, safe and anonymous online support visit



Young Carer

Who is a young carer?

A young carer is someone aged 18 or under who looks after someone. It might be a parent, grandparent, sibling or close relative.

Young carers often provide practical and emotional support such as cooking, cleaning, shopping, personal care and medication as well as simply being there for company and love.

Young carers can find that looking after someone takes up a lot of their time; it can sometimes be very difficult for them to cope with everything. School work and attendance may suffer as well as finding time for their friends and other activities.

Help and support for young carers

Wiltshire Council Families and Children’s Service  carries out carer assessments for children and young people to ensure young carers get the help they are entitled to. Once this has been completed they may be referred to us to take part in activities that will give them a break from their caring role.

Working with schools, colleges, community groups and partners such as Youth Action Wiltshire we provide young carers with breaks, activities and opportunities to learn, aspire and grow.

If you are a young carer or maybe you’re not sure if you are: ask your parent, relative or teacher to contact Wiltshire Council. Or if it’s easier, you can give us a call on 0800 181 4118 and we can talk you through everything.

If you are a parent or someone who has identified a young carer: please contact Wiltshire Council or call us on 0800 181 4118 and our team will be able to help.

If  you identify a young carer  through your work as a teacher, health professional, group leader, or through your work in the community: please make a referral through Wiltshire Council.

You can find out more on the Wiltshire Council website here.



Parent Carers

If your child requires more care from you than other children of the same age and they are likely to need you to care for them for the rest of their lives, you are probably a parent carer.

Your child may have a physical disability,  autism, a hearing impairment, learning difficulties or complex health needs.

Contact us to find out what support is available. We also run parent carer support groups.

You can also find information from the Wiltshire Parent Carer Council on 01225 764647 or email



Health and wellbeing

Caring for someone can be physically and mentally challenging, which is why it’s important to take care of your own health and wellbeing.  From support groups to complementary therapies, we can help you take care of you.

Emotional Support We have a dedicated team of Support Workers who are here to offer carers one-to-one emotional support over the telephone, or at a face-to-face visit.

Befriending  Some carers feel that they would benefit from someone to talk to on a regular basis. Our befrienders are trained volunteers who have an understanding of the difficulties carers face. Many of them will have experience of caring themselves. Talking to someone can help to lessen feelings of loneliness and isolation.

“When I’ve reached rock bottom, they’ve helped and supported me. Sometimes just being a voice on the other end of a phone when I’ve needed someone to talk to.” Pam.


Carer Support Groups

These are monthly groups which are open to all carers. The groups have a speaker at each one to talk about a wide range of topics. There is always a support worker on hand to help out and discuss any difficulties you may have. We have groups throughout the county with specific groups for those caring for someone with mental health problems and parent carers.  Find a support group here 

GP Support

We work closely with GP practices across Wiltshire to ensure that carers receive support and good access to services through their local surgery Many surgeries offer Carers Clinics where you can go along for routine health checks as well as an opportunity to speak to one of our Carer Support Workers. Ask your local surgery to see if they have one.


Taking a break from your caring role

It may not always be easy to do so, but time away from your caring role is important for your own health and wellbeing.  Our carer cafes, hobby groups and days out provide opportunities for you to enjoy great company and activities, including cream teas, cookery classes and museum outings.  Once you are registered with us we will send you our What’s On Guide with details.

“Things are not always easy, but going to things like the Creative Carers groups has been a real tonic. I go there after a few difficult days and it’s lovely. Everyone is in the same position and we talk and laugh and I come out thinking that things are not so bad.” Sue

Carers Cafes

Enjoy great company and a cuppa or two at one of our carers cafes.  They take place in venues throughout the county and you are welcome to stay for as little or as long as you are able to. Try one and see for yourself. Find a café here _mg_5096-female-carers-chatting-copy


“CSW have been fantastic. They were able to help me access the support I needed so that someone could come and sit with mum for three hours a week. It gives me space and time for myself.”

Complementary Therapies

Complementary therapies can help you relax and provide a bit of time just for you. Once you are registered with us we offer carers up to three therapy sessions in a 12 month period including aromatherapy massage, manicures, facials and reflexology.  Contact us to find out more.

Read our Taking a Break guide



Carers Emergency Card

Do you have an emergency plan in place to ensure the person you care for is looked after in your absence? The Carers Emergency Card (CEC) scheme is an initiative run by Wiltshire Council and managed by Carer Support Wiltshire.  It offers peace of mind and reassurance that things will be taken care of in case of accident or emergency. The card is available to carers aged 18 or over.

The best way to apply is using this online link: Carers Emergency Card Online Application.  Alternatively, you can contact Carer Support Wiltshire on 0800 066 5068 for more information or to request a paper copy of the form.

For more information about the free scheme email Sam Hampton, Carers Emergency Card Administrator, at or telephone 0800 066 5068.

Wiltshire Passport Scheme

We participate in the Wiltshire Passport Scheme providing discounts for businesses all over Wiltshire.




Working and Learning

Training and Education

Our Carers Training and Education Programme offers courses that will support you in your caring role as well as equip you with new skills. From IT to First Aid, Dementia Awareness and Manual Handling.  We also offer courses to help you train for a return to work.  All of our courses are FREE.


For more information contact Steve Rose on 0800 181 4118.

Pathways To Work

Our Pathways To Work (P2W) project is aimed at carers or recent ex-carers who, having given up work to care, now want to re-join the workforce. Our P2W Support Worker will work with you to create an action plan, building on your strengths and experience and putting in place the right sort of help. As a result of the high demand for this service, the scheme will be rolled out gradually. Once the scheme is operational county wide, we’ll be able to open the doors to new applicants.  Watch this space!

Hire Me My Way

Carer Support Wiltshire is proud to back this new campaign, which aims to persuade more and more employers to open up to part-time and flexible arrangements, from the point of hire. Hire Me My Way offer one-to-one advice sessions, which are free of charge for carers with household income under £40,000. A qualified career coach will give you advice, tailored to your needs, on how and where to find and apply for a job that fits with your caring responsibilities. Visit for more info.

Working For Carers

Our Working For Carers initiative helps employers support the carers in their workforce, retain staff and boost their employer brand.




Connect with other carers on this supportive, online community.

Caring for someone can sometimes be lonely and its rarely 9 to 5. Support services  aren’t always available when you need them and friends, family or work colleagues might not understand.

Join the friendly Forum online community to access support, information and enjoy online chats with others who care for a loved one or have experience of caring.

Available to carers registered with us, the forum is moderated and managed by Carers UK.



Sharing care in a central place.

So much to remember? Lots of people to tell? The Jointly App has been created to make things easier for you. It’s a place to easily store and share information with others in the caring loop. You can set up appointments, allocate tasks, manage medication and save files so that everyone involved in the care of your loved one is kept informed.



Technology to help you in your caring role

Simple devices and apps can help make life easier. Read the Carers UK Tech Guide to find out how.

Being Heard

It can be hard to get our voice heard. Self-advocacy is about learning the skills to speak up for ourselves and for the person we care for. The Carers UK Being Heard Guide will help.



Money and Benefits

Are you worried about debt or are you struggling with budgeting and making ends meet? Carer Support Wiltshire, in conjunction with the Citizens Advice Bureau, run a Money Mentoring programme to help you manage your finances.  This can take the form of one off advice or a series of up to four face to face meetings.  All sessions are in strict confidence and non-judgemental so that we can help you to effectively assess your current situation and to look at what you can do to get on top of your money.

If you think that you could benefit from this service please call us on 0800 181 4118 and ask to speak to a support worker who will refer you into the programme and one of our money mentors will call you to take you through the process.

Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services- online, by phone and face to face. includes an easy to use Benefits Calculator and Grants Search Tool.


Financial support – things to consider

  • If you spend at least 35 hours a week caring you may be able to claim Carer’s Allowance. There are also other benefits and credits that you may be able to get.
  • The person you care for may be able to get help with the extra costs of being disabled or having a long term health condition. See if they can claim Attendance Allowance (AA), Personal Independence Payment (PIP) or Disability Living Allowance (DLA).
  • Tax credits and Income Support can help top up your income.
  • Housing Benefit and Council Tax Support can help with housing costs if you have a low income. You may also be able to get help heating your home.
  • You may be able to get help with health and care costs including help paying for dental treatment, free prescriptions, and help managing and paying for care and support.


  • Carer’s Credit is not a benefit but will help make sure you will still have a state pension even if your caring responsibilities mean that you can’t work. Pension Credit is extra money for pensioners on a low income.
  • You can apply online for a free TV licence if you are 75 or older on the TV licensing website. You can also apply by phone: 0300 790 6071 (minicom: 0300 709 6050). Find out how to get a free or discounted TV licence on

CarerSmart Discount Club

As a carer you can join the CarerSmart discount club which offers benefits and discounts exclusively to carers and people with care needs. Joining is easy and free, once you’re a member, you can benefit from a wide range of offers including cash back on shopping from numerous high street retailers and discounts on holidays and travel. Visit the CarerSmart website to register. Grants for carers If you, or the person you care for need extra help to pay for something, there are many grants, funds, and charities, like the Carers Trust that may be able to help. Our experienced team can help you to find out if you are eligible.



Carer involvement

We want to ensure that carers’ voices are directly involved in all decision making for the development of new and existing services which support carers across Wiltshire. Your voice and experience as a carer count, and can influence change. That’s why we need more people to be a part of Carer Support Wiltshire’s Carer Involvement.

There are many ways to get involved, from reviewing documents from the comfort of your own home, joining recruitment panels, being part of the Wiltshire Carer Involvement Group or taking part in forums and focus groups. We are also on the lookout for carers willing to share their experience and take part in interviews with the media.

Wiltshire Carers Involvement Group The Wiltshire Carers Involvement Group (WCIG) is a group of carers who meet once a quarter to discuss issues that affect all carers in Wiltshire and try to come up with practical solutions to put to the various agencies, including Wiltshire Council, who are responsible for the services that are available to carers across the county. The topics WCIG debate affect all carers and the group has been instrumental in the development of the Wiltshire Carer Partnership Strategy, the Carers Emergency Card, and a number of reports published by Healthwatch Wiltshire.  If you would like to raise a topic or would like to join the group please contact the facilitator of WCIG, Steve Rose on 0800 181 4118 or via email at




Carer Services

Here are some carer friendly services you might be interested in

Incredible Edible with Dorothy House

Plot to plate community allotment group. Open to those with connections to Dorothy House. Referrals only.  Find out more here

Stroke Recovery Service
The local Stroke Recovery Coordinator provides information, practical advice and emotional support in the aftermath of stroke. Tel: 01722 329053 or email:

Bipolar UK Carer Telephone Mentoring
Bipolar UK offer a telephone based peer mentoring service that will give you the chance to talk one-to-one with someone else who has supported someone with bipolar. To find out more contact or ring 0333 323 4458

Work Wiltshire Website
Aimed at a range of people including, employers, young people, parents/carers, the Work Wiltshire website has vital employment and skills information for young people, employers, those who are vulnerable, have complex needs or disabilities and people who require financial support.

Support and activities for parent carers of children and young people aged 0 – 25 years, who have Special Educational Needs and/ or Disabilities (SEND).

Caring for pets – Cinnamon Trust
Cinnamon Trust run a national fostering service for pets whose owner faces a spell in hospital. They also provide a volunteer dog walking service – ideal for those unable to take their dog for a walk, or for those who don’t have a pet, but would benefit from the break and companionship a walk would provide. Find out more by ringing 01736 757900 or visit their website:


About Me

Caring for someone can be valuable and rewarding, but without the right support caring can have health, financial and social impacts. This online course aims to help you identify and find resources, technology and sources of support to prevent your caring responsibilities from becoming overwhelming.


Module 1: Building networks and finding support

This module will help you identify the support available to you as a carer and look at how to build networks

Module 2: Caring for someone

In this module, you will learn about providing the best care and technologies you can use to assist you in taking care of someone.

Module 3: Building emotional resilience

This module will help you find ways to support your own health and wellbeing, and reduce the impacts of caring. It will help you develop resilience in dealing with the challenges of caring, with benefits to you and the person you care for.


Module 4: Building physical resilience

This module will help you find ways to support your own health and build physical resilience.

Module 5: Working and Caring

This module explores topics such as telling your employer and colleagues you are a carer, your legal rights, flexible working and leave arrangements, as well as leaving and returning to work.